{"id":22689,"date":"2026-01-19T05:09:27","date_gmt":"2026-01-19T04:09:27","guid":{"rendered":"https:\/\/feel3.sitemp.dev\/?page_id=22689"},"modified":"2026-03-16T23:25:35","modified_gmt":"2026-03-16T22:25:35","slug":"incidencias-b2b","status":"publish","type":"page","link":"https:\/\/feel3.sitemp.dev\/?page_id=22689","title":{"rendered":"b2b"},"content":{"rendered":"\n<div class=\"fwb2b-form-wrapper\">\n    <div class=\"fwb2b-form-container\">\n        <div class=\"fwb2b-form-header\">\n            <h2>Formulario de Cambios, Devoluciones e Incidencias B2B<\/h2>\n            <p>Complete el siguiente formulario para gestionar su solicitud. Los campos marcados con <span class=\"required\">*<\/span> son obligatorios.<\/p>\n        <\/div>\n        \n        <form id=\"fwb2b-form\" class=\"fwb2b-form\" enctype=\"multipart\/form-data\">\n            <input type=\"hidden\" id=\"fwb2b_nonce_field\" name=\"fwb2b_nonce_field\" value=\"9066796ce5\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F22689\" \/>            \n            <!-- Datos de Contacto -->\n            <div class=\"fwb2b-section\">\n                <h3 class=\"fwb2b-section-title\">Datos de Contacto<\/h3>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group\">\n                        <label for=\"nombre_apellidos\">Nombre y apellidos <span class=\"required\">*<\/span><\/label>\n                        <input type=\"text\" \n                               id=\"nombre_apellidos\" \n                               name=\"nombre_apellidos\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"nombre_apellidos\"><\/span>\n                    <\/div>\n                <\/div>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"telefono\">Tel\u00e9fono <span class=\"required\">*<\/span><\/label>\n                        <input type=\"tel\" \n                               id=\"telefono\" \n                               name=\"telefono\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"telefono\"><\/span>\n                    <\/div>\n                    \n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"email\">Correo electr\u00f3nico <span class=\"required\">*<\/span><\/label>\n                        <input type=\"email\" \n                               id=\"email\" \n                               name=\"email\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"email\"><\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n            \n            <!-- Datos del Pedido -->\n            <div class=\"fwb2b-section\">\n                <h3 class=\"fwb2b-section-title\">Datos del Pedido<\/h3>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"numero_pedido\">N\u00famero de pedido <span class=\"required\">*<\/span><\/label>\n                        <input type=\"text\" \n                               id=\"numero_pedido\" \n                               name=\"numero_pedido\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"numero_pedido\"><\/span>\n                    <\/div>\n                    \n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"fecha_compra\">Fecha aproximada de compra<\/label>\n                        <input type=\"date\" \n                               id=\"fecha_compra\" \n                               name=\"fecha_compra\" \n                               class=\"fwb2b-input\">\n                        <span class=\"fwb2b-error\" data-field=\"fecha_compra\"><\/span>\n                    <\/div>\n                <\/div>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"producto_sku\">Producto \/ modelo \/ SKU a devolver <span class=\"required\">*<\/span><\/label>\n                        <input type=\"text\" \n                               id=\"producto_sku\" \n                               name=\"producto_sku\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"producto_sku\"><\/span>\n                    <\/div>\n                    \n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"cantidad\">Cantidad a devolver <span class=\"required\">*<\/span><\/label>\n                        <input type=\"number\" \n                               id=\"cantidad\" \n                               name=\"cantidad\" \n                               class=\"fwb2b-input\" \n                               min=\"1\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"cantidad\"><\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n            \n            <!-- Datos de la Empresa -->\n            <div class=\"fwb2b-section\">\n                <h3 class=\"fwb2b-section-title\">Datos de la Empresa\/Profesional<\/h3>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"nombre_empresa\">Nombre de la empresa o del profesional <span class=\"required\">*<\/span><\/label>\n                        <input type=\"text\" \n                               id=\"nombre_empresa\" \n                               name=\"nombre_empresa\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"nombre_empresa\"><\/span>\n                    <\/div>\n                    \n                    <div class=\"fwb2b-form-group fwb2b-col-2\">\n                        <label for=\"cif_vat\">CIF \/ VAT <span class=\"required\">*<\/span><\/label>\n                        <input type=\"text\" \n                               id=\"cif_vat\" \n                               name=\"cif_vat\" \n                               class=\"fwb2b-input\" \n                               required>\n                        <span class=\"fwb2b-error\" data-field=\"cif_vat\"><\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n            \n            <!-- Solicitud -->\n            <div class=\"fwb2b-section\">\n                <h3 class=\"fwb2b-section-title\">Solicitud<\/h3>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group\">\n                        <label for=\"tipo_incidencia\">Tipo de incidencia <span class=\"required\">*<\/span><\/label>\n                        <select id=\"tipo_incidencia\" \n                                name=\"tipo_incidencia\" \n                                class=\"fwb2b-input\" \n                                required>\n                            <option value=\"\">-- Seleccione una opci\u00f3n --<\/option>\n                            <option value=\"Producto defectuoso\">Producto defectuoso<\/option>\n                            <option value=\"Producto incorrecto\">Producto incorrecto<\/option>\n                            <option value=\"Incidencia log\u00edstica\">Incidencia log\u00edstica<\/option>\n                            <option value=\"Otro\">Otro (especificar en la descripci\u00f3n)<\/option>\n                        <\/select>\n                        <span class=\"fwb2b-error\" data-field=\"tipo_incidencia\"><\/span>\n                    <\/div>\n                <\/div>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group\">\n                        <label for=\"descripcion\">Descripci\u00f3n detallada del motivo <span class=\"required\">*<\/span><\/label>\n                        <textarea id=\"descripcion\" \n                                  name=\"descripcion\" \n                                  class=\"fwb2b-textarea\" \n                                  rows=\"6\" \n                                  required \n                                  placeholder=\"Por favor, describa detalladamente el motivo de su solicitud...\"><\/textarea>\n                        <span class=\"fwb2b-error\" data-field=\"descripcion\"><\/span>\n                    <\/div>\n                <\/div>\n                \n                <div class=\"fwb2b-form-row\">\n                    <div class=\"fwb2b-form-group\">\n                        <label for=\"archivos_adjuntos\">Adjuntar archivos (opcional)<\/label>\n                        <input type=\"file\" \n                               id=\"archivos_adjuntos\" \n                               name=\"archivos_adjuntos[]\" \n                               class=\"fwb2b-file-input\" \n                               multiple \n                               accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.txt\">\n                        <div class=\"fwb2b-file-info\">\n                            <small>Formatos permitidos: JPG, PNG, PDF, DOC, DOCX, TXT. \n                            Tama\u00f1o m\u00e1ximo: 5MB por archivo. \n                            M\u00e1ximo 5 archivos.<\/small>\n                        <\/div>\n                        <span class=\"fwb2b-error\" data-field=\"archivos_adjuntos\"><\/span>\n                        <div id=\"file-preview\" class=\"fwb2b-file-preview\"><\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            \n            <!-- Textos Legales y Aceptaci\u00f3n -->\n            <div class=\"fwb2b-section fwb2b-legal-section\">\n                <div class=\"fwb2b-legal-text\">\n                    <p>\n                        Esta solicitud se tramitar\u00e1 conforme a las <strong>Condiciones de Cambios, \n                        Devoluciones y Garant\u00edas para clientes profesionales (B2B)<\/strong> de \n                        <strong>Time &amp; Happy Life S.L.<\/strong>\n                    <\/p>\n                    <p>\n                        En las relaciones comerciales B2B <strong>no resulta de aplicaci\u00f3n \n                        el derecho de desistimiento<\/strong>.\n                    <\/p>\n                <\/div>\n                \n                <div class=\"fwb2b-form-group fwb2b-checkbox-group\">\n                    <label class=\"fwb2b-checkbox-label\">\n                        <input type=\"checkbox\" \n                               id=\"aceptar_condiciones\" \n                               name=\"aceptar_condiciones\" \n                               value=\"1\" \n                               required>\n                        <span>He le\u00eddo y acepto las Condiciones B2B <span class=\"required\">*<\/span><\/span>\n                    <\/label>\n                    <span class=\"fwb2b-error\" data-field=\"aceptar_condiciones\"><\/span>\n                <\/div>\n            <\/div>\n            \n            <!-- Botones -->\n            <div class=\"fwb2b-form-actions\">\n                <button type=\"submit\" class=\"fwb2b-submit-btn\" id=\"submit-btn\">\n                    <span class=\"btn-text\">Enviar Solicitud<\/span>\n                    <span class=\"btn-loading\" style=\"display: none;\">\n                        <span class=\"spinner\"><\/span> Enviando...\n                    <\/span>\n                <\/button>\n            <\/div>\n        <\/form>\n        \n        <!-- Mensaje de confirmaci\u00f3n (oculto inicialmente) -->\n        <div id=\"fwb2b-success-message\" class=\"fwb2b-success-message\" style=\"display: none;\">\n            <div class=\"fwb2b-success-icon\">\u2713<\/div>\n            <h3>\u00a1Solicitud Enviada!<\/h3>\n            <div class=\"fwb2b-success-text\"><\/div>\n        <\/div>\n        \n        <!-- Mensaje de error general -->\n        <div id=\"fwb2b-general-error\" class=\"fwb2b-general-error\" style=\"display: none;\"><\/div>\n    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